Insight Series – Ideas in Action: Operations & Services
WorkshopOperations & Services
2025-11-20 | 04:15 PM - 05:15 PM | Room 201C - level 2
Join us for a discussion on how food and beverage innovation is redefining the customer journey - from sustainable sourcing and zero-waste creativity to community-driven impact. We will explore how every touchpoint, from menu design to service delivery, can elevate the attendee experience while supporting operational excellence and Net Zero goals.
Participants will walk away with practical tools and ideas to design F&B concepts that are efficient, engaging, and memorable throughout the customer journey.
About Insight Series
For these 1-hour sessions we will deep dive into a specific theme. Each session will feature a 15-minute presentation from this year’s UFI Award Winner followed by a 45-minute workshop-style discussion with attendees.
